Last Updated: August 30, 2026
At TV Place Kenya, we aim to make your shopping experience as convenient as possible. We offer reliable delivery services to ensure your TV or other purchased products reach you safely and within the expected delivery period.
1. Delivery Areas
We deliver orders within Nairobi and to selected locations across Kenya.
Delivery arrangements and charges may vary depending on the customer’s location and the size or nature of the order.
2. Delivery Charges
- Free delivery is available for orders valued at Ksh 400,000 or more.
- For orders below Ksh 400,000 delivered outside Nairobi, a delivery fee of Ksh 500 applies.
- Delivery charges, where applicable, will be communicated or displayed during the ordering process.
3. Delivery Time And Order Cut-off
Delivery Time & Order Cut-Off
Orders are generally delivered within 1–3 business days after the order has been confirmed.
For same-day delivery, orders must be placed and confirmed before our 7:00 PM cut-off time. Orders placed after 7:00 PM will be processed for delivery on the next available delivery day.
Delivery times may vary depending on the customer’s location, product availability, traffic, weather conditions, public holidays, or other circumstances beyond our control.
Customers will be contacted where necessary to confirm their order and delivery arrangements.
4. Order Confirmation
Orders may be subject to confirmation before dispatch. We may contact you to verify your order, delivery location, and contact details.
An order will only be considered confirmed once TV Place Kenya has completed the necessary verification.
5. Receiving Your Order
Upon delivery, customers are encouraged to inspect the package and product before accepting the delivery.
If the package appears visibly damaged or there are concerns about the condition of the product, please notify the delivery personnel and contact TV Place Kenya immediately.
For TVs and other electronic products, customers should retain the original packaging until they are satisfied that the product is in good working condition.
6. Delivery Delays
While we aim to deliver within the stated 1–3 business day period, unforeseen circumstances may occasionally cause delays.
TV Place Kenya will make reasonable efforts to communicate significant delays and provide updated delivery information where possible.
7. Delivery Address
Customers are responsible for providing accurate and complete delivery information, including:
- Full name;
- Phone number;
- Delivery location;
- Building, estate, or street name where applicable; and
- Any other information necessary to facilitate delivery.
TV Place Kenya will not be responsible for delays or additional delivery costs resulting from incorrect or incomplete information provided by the customer.
8. Failed Delivery
If delivery cannot be completed because the customer is unavailable, the delivery address is incorrect, or the customer cannot be reached, additional delivery arrangements may be required.
Any additional delivery charges arising from a failed delivery caused by the customer may be payable by the customer.
9. Delivery of Large or Heavy Products
Televisions and other large products may require special handling during transportation and delivery.
Customers should ensure that there is reasonable access to the delivery location and that someone is available to receive the order.
Where additional assistance or special delivery arrangements are required, TV Place Kenya may communicate any applicable additional charges before delivery.
10. Contact Us
If you have any questions regarding your delivery or shipping arrangements, please contact:
TV Place Kenya
Email: sales@tvplacekenya.co.ke
Website: tvplacekenya.co.ke
We are committed to delivering your order safely, efficiently, and within the stated delivery period.